Did you ever encounter the terrible error code 224003 in your Safari or Chrome internet browser while you were trying to watch a video on a website? This famous error often occurs when the JW Player loads a MOV or WMV video without the H.264 video codec. Furthermore, this issue seems to be pretty common among Chrome users, regardless of if they are using a smartphone, a tablet, or a computer. That said, today we’ll show you how to fix error 224003 on your Safari and Chromebook.
What exactly does the JWPlayer do?
The JW Player is developed by a team that specializes in creating video player applications for web browsers. JW is the world’s most common embeddable media player, with more than 20 billion monthly streams. Users like this media player for it conveniently connects with all networks and their associated advertisements, as well as operating with almost any internet browser.
Top 5 methods for resolving error number 224003 on Chromebooks and Safari.
1: Update your Chrome to the most recent version.
It’s always a good idea to ensure that your internet browser is up to date. The videos may not work properly if you’re using previous versions. Follow the methods below to change your Chrome browser’s internet settings:
- First, go to the Action menu
- Then, click on the three-dot symbol which you will see on the right corner of the window
- After that, click the Google Chrome Update button.
- Finally, as soon as the update is finished downloading, click on the Relaunch button. Chrome will be updated to the most recent version automatically.
2: Disconnecting the VPN service and connecting it again.
A VPN is often used in this day and age to protect your identity and sensitive browsing information from hackers. With the latter, your IP address is hidden in a secure network provided by the VPN company. If you use a VPN service to browse the internet, just try to disconnect and reconnect it first. After that, test the video to see if it works.
3: Delete your cookies and cache
If the error persists after you’ve updated Chrome to the newest version, try clearing the browsing cache data by following these five steps in Chrome for computer users:
- The action menu can be found by clicking the three-dots icon in the top right corner of the screen.
- Select More options and delete browsing data from the menu.
- Select the Basic button and select All time from the drop-down menu near the Time scale.
- Look for the boxes next to Cookies and other web data and Cached images and files. Clear your Chrome cookies cached files by pressing Clear Data.
- When the procedure is completed, restart Chrome to see whether the issue has been resolved.
Method for people who use Android:
The steps on your Android computer may differ a little from the ones above, so we thought it would be good to specify them for your convenience as follows:
- After Chrome has been opened on your Android device, click the action button in the right corner.
- Select Privacy from the drop-down menu under Settings.
- Scroll to the bottom of the page and click Clear Browsing Data.
- Using the drop-down menu, select the Basic button and set the Time Range to All-time.
- Spot the box for Cookies and other site data, as well as Cached images and files.
- Then, to remove them, click Clear the files.
4. Deactivating Chrome Extensions on a Computer
You’re still getting that pesky error? Alrighty then, here’s another solution you can try with your Google Chrome Extensions:
- Firstly first, try to open Chrome in Incognito Mode, which deactivates your extensions automatically
- Select an action from the action button (the 3 dots icon).
- Select New Incognito Window from the drop-down menu. By default, Incognito Mode disables all of your extensions (except if you manually allow them)
- Open the “Error loading media: File could not be played” URL in incognito mode. When the video file is played, if one or more extensions were interfering with it, then this method should fix the issue.
5. On a Computer, restore Chrome’s default settings.
If the methods above don’t work, the last option is to restore your browser to its default settings:
- To access the action menu, open Chrome and click the three-spots icon in the top right corner.
- To extend the pull-down list, go to Settings and select the Advanced option.
- Scroll to the bottom of the page and click the Reset button. After that, you must confirm and wait a bit for Chrome to reboot. Your browser will then be reverted to its default settings, and the error should be resolved permanently.
Hopefully, after reading our article, you will be able to solve Error Code 224003. These are the most effective and easy methods for resolving this error on your Chromebook and Safari.